Hayneedle.com Website Review & Ratings + Hayneedle Coupons
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Hayneedle.com Website Review & Ratings + Hayneedle Coupons

Hayneedle: Products & Services

Hayneedle is an everything-home e-retailer. I mean, everything, considering they operate over 250 niche stores including thefoundary.com. All of the Hayneedle stores are driven by unmatched item selection, copyrighted technology, unrivaled customer service amongst other things, all of which help poise the company to becoming the #1 online retailer.

Products at Hayneedle are categorized, including:

Brands at Hayneedle include:

Hayneedle: Company Background

The company was started in 2002 as an individual site, Hammocks.com. Their founder, Doug Nielsen, later developed NetShops.com by adding new categories of niche stores (sites), which currently add up to 250+ including thefoundary.com. Netshops.com gave birth to Hayneedle in 2009. They are headquartered in Omaha, Nebraska, United States, which is their customer care center, under the address:

9394 W Dodge Rd # 300

OmahaNE 68114-3319

They have a distinct location of their distribution center — Monroe, Ohio. Hayneedle is now celebrating 10 years of retailing online, under the leadership of Doug Nielsen, who is also CEO and President.

Hayneedle: Customer Feedback & Reviews

There are mixed customer reviews of Hayneedle (NetShops). Whilst some customers are dissatisfied, a lot more would do anything to recommend the company of outstanding service and competitive prices.

1. Hayneedle on Epinions

Epinions overall service rating of Hayneedle (NetShops) is 4.5 out of 5 based on 987 customer reviews, currently. A few comments include:

  • "Really happy with purchase. I ordered the Storkcraft Glider and Ottoman set and was immediately pleased. Super comfy and stylish..."
    • rightjackson
  • "Service was great; products need to be inspected. I found the perfect console table at NetShops.com. Ordering was easy and the delivery was relatively quick (a week and a half) considering it was being trucked from the manufacturer. Unfortunately, when it arrived, because the legs were packed in the top drawer, the drawer was cracked and the runner badly damaged..."
    • skinnerm

2. Hayneedle on Resellerratings

A few customer excerpts on Resellerratings include:

  • "I ordered 2 end tables. The price was good and the items were delivered via FedEx with no problems..."
    • Iron-Knee
  • "I ordered a drafting stool a couple of weeks ago, and was told it would arrive on the 18th. On the 23rd, I contacted them, and was told they have no idea why, but it was never shipped out..."
    • emerald215

3. Hayneedle on PriceGrabber

A few customer snippets on PriceGrabber include:

  • "Highly Recommended! Super-fast FREE shipping. Fantastic customer service. Great prices!"
    • MOmommy
  • "Shipped item with missing parts that could not be provided."
    • nolakabola
Hayneedle: Business Credibility & Trustworthiness

Hayneedle is Better Business Bureau accredited since the 16th of October, 2002. They are rated A+. Hayneedle is top 100 on InternetRetailer while they've been awarded STELLAService seal, signifying outstanding customer service. The company also has received several awards and accolades, including being listed in Inc. Magazine as the 13th fastest growing company in America.

Hayneedle: Website Popularity & Google Ranking

On Alexa, whilst Hayneedle ranks #10, 749 globally and #2, 252 in the US, they have 1, 642 sites linking in. 86% traffic to Hayneedle is US-based, while it includes mostly women aged 65+, who are college graduates. Compete shows that, averagely, 1, 854, 305 visitors visit Hayneedle (monthly), which ranks the site #1, 081, by UVS. They rank #2 in the competitive rank, while they have 5 out of 10 points on Google PageRank.

Hayneedle: Social Media Presence

Hayneedle truly has it in social media. Their blog features a consistent update of handy articles; they look to update once in 2 days, averagely. Their Facebook fan page, which features company offers, latest products, and newest developments, currently shows entire 164, 572 fans, while 1, 526 of these fans were talking about the site when I visited. The company's Twitter page, by the handle @hayneedle, currently shows a tremendous follow of 5, 451. The page features much of the same — offers, latest products, and newest company developments. Hayneedle is also on YouTube (with currently 77 subscribers) and Pinterest (with currently 526 followers).

Hayneedle: Website Security & Safety

Hayneedle uses Secure Sockets Layer (SSL) technology to encode customer information. Moreover, their checkout is via a secure, https, connection while they are McAfee secure and Comodo secured. According to Google Safe Browsing, they are not currently listed as suspicious. 37 pages were tested in the last 90 days, and none looked to show malicious software being downloaded or fixed without user authorization.

Hayneedle: Pricing & Packages

Compared with competitor prices in the industry, Hayneedle prices are affordable — all thanks to company's free shipping, free restocking of returns among other promotions. Hayneedle also offers a reward program, dubbed Haybucks; you earn 3% back on every single purchase you make with them provided you have an account.

Examples of prices include:

Hayneedle: Shipping Rates & Policies

Hayneedle does ship internationally while 400, 000+ of their items qualify for free shipping, daily.

Shipping methods

  • Ground delivery
    • Executed via small-parcel carriers including FedEx, UPS and USPS.
    • Delivers to physical street address only, except for APO and FPO shipments.
    • APO/FPO orders are processed only if they qualify for global shipping, in which case they ship via USPS.
    • Standard shipping is applicable only to the US continental while delivery to Alaska, Hawaii, Puerto Rico, and FPO/APO addresses takes up to 2-days-air. Shipments to international countries, including US territories, is via FedEx international.
  • Other shipping methods include to-the-door delivery, room-of-choice delivery, and white glove delivery. For more information about shipping methods, see company delivery methods.

Delivery times

Depending on size of item and shipping method, delivery times vary, and you can check an estimation of your order's delivery time via 'Check Arrival Date & Shipping Cost' calculator, which is found on the respective pages of all items. The 'shipping section page' of individual items, as well, contains their delivery details.

 

Hayneedle: Payment Methods Accepted

Hayneedle does accept Visa, MasterCard, American Express, and Discover. You can also pay with Google Checkout, Bill Me Later, and PayPal, which is the highly entrusted and secure Internet payment method. If you choose, you can pay with cash via PaidByCash Virtual Card. Gift certificates are no exception at Hayneedle, either.

Hayneedle: Returns, Refunds & Exchange Policy

Hayneedle offers 100% satisfaction guarantee. For any reason, they accept returns, for which they don't charge restocking fees. You can return items for a refund or exchange — return items unused, new, resalable and originally packed, provided it's within 30 days of receipt. Hayneedle credits all refunds to the original payment method, but only after they receive your item, exceptions notwithstanding.

Hayneedle: Product images & screenshots
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Comments (2)

You are rocking this review Sarah!

Ranked #9 in

Thanks Christy.

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